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QoS Labs’ original vision
was to leverage the mature telco model to deliver
software applications over the Internet via the use of the latest web
technologies. The company’s efforts evolved into the design of a
service-oriented framework and the integration of an enterprise-class
service platform focused on the "Application Service Provider" (ASP)
industry. This industry was one of the Internet segments most severely
affected by the 2000 Internet bubble market shift. Apart of the economic
impact, some representative examples of the barriers encountered were: the
lack of interoperability standards at the time; no software multi-tenancy
capabilities; software vendors’ cultural barriers to deliver their products
as services over the Internet; and, CIO’s concerns on security, SLA, escalation and the future viability of ASP
companies.
During lab phases one and two, QoS Labs negotiated
agreements with leading enterprise software vendors to resell their
products under a SaaS delivery model, integrated
these products on a scalable platform and promoted early-adopter ASP
projects in Florida.
Lab efforts were focused on the following activities:
1)
Integration of a metadirectory service shared by
all software components
2)
Development of multitenancy capabilities
3) Design
of enterprise services under a SaaS model in
alliance with leading companies (e.g., PeopleSoft, Siebel, Livelink, Broadvision,
Verity, WebMethods)
4) Design
of a service-oriented framework, service bundles and best practices in
alliance with leading companies (e.g., Cisco, Microsoft, Oracle, Sun
Microsystems, Smarts, Infovista, Jacada, Acopia and Tarantella)
The market was not
ready yet for ASP model and the Internet bubble considerably slowed down
ASP adoption at the end 2000.
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